Returns, Refunds & Complaints for Your Stepney Flower Orders
Our Fresh Flowers Guarantee in Stepney
At Florist Stepney, we pride ourselves on delivering only the freshest, most beautiful blooms to our valued customers throughout Stepney. As a trusted local florist serving both residential and business clients, we guarantee that every bouquet and arrangement leaves our studio at the peak of freshness, ensuring real joy when received.
Damaged-On-Arrival Policy
Your satisfaction is our priority. If your flowers or plants arrive in damaged condition, please notify us as soon as possible. We kindly ask that you provide photos of the damaged item and packaging on the day of delivery or within 24 hours. This allows us to assess the issue promptly and take corrective action, ensuring you receive only the highest quality products from Florist Stepney.
Freshness Window
We back our stepney fresh flowers guarantee with a clear freshness window. Our blooms are sourced and arranged to retain their beauty and vibrancy for at least five days from the date of delivery, provided they receive appropriate care. If your flowers fade or wilt within this period despite following our care advice, please let us know immediately so we can review your claim and offer a swift resolution.
Refunds and Replacements
If your order does not meet our freshness standards, arrives damaged, or you are unsatisfied for any valid reason, we offer flexible solutions for your peace of mind. Subject to our assessment, we can arrange one of the following:
- Full or partial refund: The original payment method will be credited where appropriate.
- Replacement bouquet or arrangement: We will resend your order, ensuring your floral gift meets the expectations every Stepney customer deserves.
- Store credit: If you prefer, we can offer credit towards a future purchase with Florist Stepney.
We strive for prompt processing of all refund and replacement requests so you can place your trust in our local Stepney team every time you order.
How to Make a Complaint
We take all complaints seriously, always aiming to improve our service. If you wish to raise an issue about your flower delivery or any aspect of your experience, please contact us with your order details, clear description of the problem, and any supporting images if relevant. Our dedicated customer care team will acknowledge your complaint as quickly as possible and keep you updated on the investigation and resolution steps. Our process is transparent, and we aim to resolve all complaints fairly, typically within five working days.
Our Trusted Local Commitment
Florist Stepney has been a proud local business for years, delivering exquisite fresh flowers throughout Stepney and nearby areas. Whether it's a household celebration or corporate event, our team is committed to creating memorable experiences backed by integrity and reliability. Thank you for choosing your local Stepney florist— your trust means everything to us.
