Welcome to Florist Stepney. These Terms and Conditions set out the agreement between you, the customer, and us, the supplier, concerning the sale and delivery of flowers and related products purchased via our online platform. By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these terms. Please review them carefully before proceeding with your order. These terms apply to all our customers based in Stepney and the surrounding areas who use our online flower delivery service.
All flower delivery orders placed with Florist Stepney must be made through our official website. Orders can be placed by selecting products, customising choices where available (such as bouquet size, style, or colour), and following the online checkout process. Please ensure that all information entered is accurate, including recipient address, delivery date, and personal messages.
Upon successful placement of an order, you will receive an automatic order confirmation acknowledging receipt and detailing your purchase. This confirmation does not constitute acceptance of your order; acceptance occurs once payment is received and the order is dispatched for delivery.
We reserve the right to decline or cancel any order at our discretion, for example, if a product is unavailable, if payment is not authorised, or if there are concerns regarding the order details provided. In such cases, you will be promptly informed, and any monies paid will be refunded.
Flowers are natural products and subject to seasonal and regional availability. Occasionally, specific blooms or accessories may not be available on the day of delivery. In these instances, we will substitute similar items of equal or greater value without prior notice, while striving to maintain the overall style, colour scheme, and arrangement of your chosen product. Any significant substitutions will be communicated to you when possible.
Florist Stepney delivers throughout Stepney and the surrounding areas. Delivery options, charges, and estimated timeframes are detailed at checkout. We make every reasonable effort to meet requested delivery dates and timings; however, delivery may be affected by factors outside of our control such as adverse weather, traffic disruptions, or unforeseen operational issues. In such cases, we are not liable for consequential delay, but will advise you promptly and seek reasonable solutions.
It is your responsibility to provide complete and accurate delivery information. If the recipient is not present upon delivery, we may leave the flowers with a neighbour, in a safe place, or return them to our shop and attempt to redeliver or arrange collection, at our discretion. We are not liable for failed delivery arising from inaccurate or incomplete information, or for perishable items that deteriorate due to unavoidable delays.
Full payment is required at the time of placing your order. We accept major credit and debit cards; other payment methods may be made available at our discretion. All transactions are processed through secure payment gateways, and no payment details are stored on our servers.
Prices listed on our website include VAT unless otherwise indicated. Delivery charges are clearly stated and added at checkout prior to confirmation of your order. In cases of obvious pricing errors, we reserve the right to refuse or cancel orders, refunding any monies paid.
If you wish to cancel or amend an order, please contact us as soon as possible. Order cancellations are accepted provided that work on the order has not commenced and at least 24 hours’ notice is given prior to the scheduled delivery time. Cancellations or amendments requested with less than 24 hours’ notice may not be possible due to the perishable nature of flowers and the time-sensitive preparation required.
If a cancellation is accepted, a full refund will be issued via the original method of payment. For amendments, we will endeavour to accommodate your request, subject to availability and operational capability.
We aim to provide high quality floral arrangements and excellent service for flower deliveries in Stepney and surrounding areas. If you believe the product received does not match your order, appears damaged, or is of unacceptable quality, please contact us within 24 hours of delivery, providing photographs to support your claim. We will investigate all complaints promptly and, where justified, offer a partial or full refund, replacement, or other appropriate remedy at our discretion.
Due to the perishable nature of flowers, returns are accepted solely at our discretion. We reserve the right to request return of the original product or to decline a refund or replacement where reasonable grounds do not exist.
If you include a personal message with your flower delivery order, please ensure the content is appropriate. We reserve the right to refuse the inclusion of any message considered offensive, discriminatory or otherwise inappropriate. Any additional customisations or special requests will be handled at our discretion and subject to feasibility.
The content of our website, including text, images, logos and product designs, is the property of Florist Stepney or our suppliers and is protected under copyright and other intellectual property laws. You may view the content for personal use and place orders, but may not reproduce, distribute or use any material for commercial purposes without our express written permission.
While we take every reasonable care in providing quality products and timely delivery, Florist Stepney shall not be liable for any direct, indirect, or consequential loss or damage resulting from delays, substitutions (in accordance with our substitution policy), or issues arising from force majeure events beyond our control (including but not limited to natural disasters, pandemics, transportation disruptions, supplier shortages, or civil disturbances).
Our total liability to you in respect of any order shall not exceed the total amount paid for the relevant order. Nothing in these Terms and Conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
Your privacy is important to us. All personal data provided when ordering flowers for delivery in Stepney or the surrounding areas is handled in compliance with the UK General Data Protection Regulation (GDPR) and related privacy laws. Your information is used solely for the purpose of fulfilling your order, processing payments, and, where consent is given, sending updates about our services. We do not sell or share your personal information with third parties except as required for transactional purposes (such as delivering your order).
These Terms and Conditions are governed by English law. Any disputes arising under or in connection with these terms or the use of our flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions at any time to reflect changes to our business operations, legal obligations or customer requirements. The most current version of the terms will be displayed on our website. It is your responsibility to review these prior to each order. Your continued use of our online platform and flower delivery service in Stepney and surrounding areas constitutes acceptance of any revised terms.
Customers must be aged 18 or over to place orders on our website. If any part of these Terms and Conditions is found to be unlawful or unenforceable, this will not affect the validity of the remaining provisions. Failure by us to enforce any right does not constitute a waiver of that right.
If you have any questions regarding these Terms and Conditions or require clarification about our online flower delivery service for Stepney and the nearby areas, please contact us using the form provided on our contact page. We are committed to excellent customer service and are happy to assist with any queries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stepney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stepney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
